Welcome to VDA Cool Cab Services. By accessing or using our cab booking platform and services, you agree to the following terms and conditions. Please read them carefully before making a booking.
All bookings must be made through our official website, mobile application, or customer care number.
Bookings are subject to availability and are confirmed only after receiving a booking confirmation message or email from VDA Cool Cab Services.
Passengers must provide accurate pick-up and drop-off details.
Fare rates are calculated based on distance, time, cab type, and service selected (local, outstation, airport, etc.).
Additional charges may apply for waiting time, tolls, parking, or night travel.
Payments can be made via cash, UPI, or online payment gateways as provided by VDA Cool Cab.
Cancellations must be made at least 1 hour before the scheduled pick-up time for local trips, and 4 hours in advance for outstation bookings.
Late cancellations or no-shows may incur cancellation charges.
Refunds, if applicable, will be processed within 5–7 business days.
The customer must treat the driver and vehicle with respect. Any kind of misconduct, abuse, or damage will lead to penalties or termination of service.
Luggage and personal belongings are the responsibility of the passenger. VDA Cool Cab is not liable for lost items.
Passengers must wear seatbelts at all times and follow safety instructions.
VDA Cool Cab reserves the right to allocate drivers and vehicles based on availability, location, and service type.
In case of breakdown or emergency, an alternative cab will be provided at the earliest possible time.
We strive for punctuality, but delays may occur due to traffic, weather, road conditions, or unavoidable circumstances.
VDA Cool Cab is not responsible for any direct or indirect loss arising from delays or service interruptions.
All personal information shared by the customer will be handled confidentially and used only for service-related purposes as per our privacy policy.
VDA Cool Cab Services reserves the right to update or modify these terms at any time without prior notice.
Continued use of the service after changes implies acceptance of the revised terms.
By booking a cab with VDA Cool Cab Services, you confirm that you have read, understood, and agreed to these terms and conditions.