At VDA Cool Cab Services, we understand that plans may change. To ensure transparency and fairness, our cancellation policy is as follows:
Free cancellation if done at least 1 hour before the scheduled pick-up time.
If cancelled less than 1 hour before the ride, a cancellation charge of ₹100 or 20% of the fare (whichever is higher) will be applicable.
Free cancellation if done 4 hours before the scheduled departure time.
If cancelled within 4 hours, a cancellation fee of ₹500 or 25% of the total fare will be charged.
Free cancellation up to 2 hours before the scheduled pick-up time.
Cancellations made within 2 hours will be charged ₹150 or 20% of the fare.
If the passenger is not available at the pick-up point and cannot be contacted, it will be treated as a no-show, and 100% cancellation charges will apply.
Eligible refunds (if any) will be processed within 5–7 business days to the original payment method.
Refunds are subject to bank processing timelines.
Rescheduling of rides is allowed based on availability and must be done at least 1 hour prior to the scheduled time.
Modifying close to pick-up time may incur partial cancellation charges.
In case of severe weather, road closures, or natural calamities, VDA Cool Cab may waive cancellation fees at its discretion.
VDA Cool Cab reserves the right to cancel or reschedule rides due to operational issues, with prior notice and no penalty to the customer.
By booking with VDA Cool Cab Services, you agree to the terms of this cancellation policy.